Privacy Policy

Introduction

Welcome to Kweetee. Kweetee is an ecommerce and advertising platform that enables users to buy, sell, and advertise digital products, physical products, and services. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website (kweetee.com), mobile applications, and related services (collectively, the "Platform"). By accessing or using Kweetee, you agree to the practices described in this Privacy Policy.

Important: If you do not agree with any part of this Privacy Policy, please do not use our Platform. Your continued use of Kweetee constitutes your acceptance of this Privacy Policy and any updates thereto.

Information We Collect

We collect various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

Personal Information You Provide

When you register for an account, create listings, purchase advertisements, or interact with our Platform, we may collect:

Identity Information: Full name, username, profile photo, date of birth, and gender.
Contact Information: Email address, phone number, and WhatsApp number.
Location Information: Country, state of residence, city, and shipping address.
Professional Information: Occupation, line of business, and brand details.
Interests & Preferences: Hobbies, interests, and product/service categories you prefer.
Financial Information: Bank account details (bank name, bank code, account number, account holder name) for withdrawals. Note: We do not store full payment card details; payments are processed securely through Flutterwave and Paystack.
Advertisement Content: Product/service descriptions, images, videos, pricing, and promotional materials you upload.
Referral Information: Referral codes and referral relationships you establish with other users.

Information Collected Automatically

When you use our Platform, we automatically collect certain information about your device and usage patterns:

Device Information: Device type, operating system, browser type, IP address, device fingerprint, and browser identifier.
Usage Data: Pages visited, time spent on pages, clicks, search queries, advertisements viewed, and interactions with listings.
Location Data: General geographic location derived from your IP address or GPS (if enabled).
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Platform usage.
Session Information: Login timestamps, session duration, and trusted device information.

Information from Third Parties

We may receive information about you from third-party services you choose to connect with Kweetee:

Social Login Providers: If you register or log in using Google or Facebook, we may receive your name, email, and profile picture from those providers.
Payment Processors: Flutterwave and Paystack may provide transaction confirmation details.
Verification Services: We may use third-party services to verify your identity, phone number, or email address.

How We Use Your Information

We use the information we collect for the following purposes:

Account Management

To create and manage your account, verify your identity, process registrations, and provide customer support.

Marketplace Operations

To facilitate buying and selling of products and services, process orders, and manage digital product deliveries.

Advertising Services

To display advertisements, track ad performance, manage ad campaigns, and distribute revenue shares.

Referral System

To track referral relationships, calculate commissions, and manage the multi-level referral program.

Financial Transactions

To process payments, manage wallets, calculate cashback, and process withdrawal requests securely.

Personalization

To recommend relevant products, services, and advertisements based on your interests and behavior.

Communications

To send notifications, updates, promotional offers, and important account-related information.

Security & Fraud Prevention

To detect and prevent fraud, unauthorized access, abuse, and other harmful activities.

AI & Automated Processing

We use automated systems and artificial intelligence to:

Analyze user behavior and interests to provide personalized recommendations.
Detect fraudulent advertisements (e.g., claims like "100% income guaranteed" or "make passive income online").
Monitor for suspicious account activity, referral abuse, and revenue-sharing manipulation.
Assess risk levels for withdrawals and flag high-risk transactions for review.
Provide automated support through our AI Assistant for general platform questions.

You have the right to contest decisions made solely by automated processing that significantly affect you. Please contact us at privacy@kweetee.com for such requests.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Contractual Necessity: Processing is necessary to perform our contract with you (e.g., providing marketplace services, processing payments, managing your account).
Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., fraud prevention, platform security, analytics, and service improvement).
Legal Obligation: Processing is necessary to comply with applicable laws, regulations, and legal processes.
Consent: Where required by law, we obtain your explicit consent before processing certain types of data (e.g., marketing communications, sensitive data). You may withdraw your consent at any time.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

When you list products or services, certain information is visible to other users:

For Physical Products & Services: Your contact details (phone/WhatsApp) may be shared with potential buyers so they can contact you directly to arrange purchases.
For Digital Products: Buyers do not receive your direct contact details; the platform handles delivery.
Public Profile: Your username, profile photo, brand name, and public listings are visible to all users.

Important: We never show a user's own advertisement to themselves. Your ads are shown to other users based on relevance and targeting criteria.

With Service Providers

We engage trusted third-party service providers to perform functions on our behalf:

Payment Processors: Flutterwave and Paystack process payments and withdrawals.
Email Service Providers: Send transactional emails, OTPs, and notifications.
Cloud Hosting & Storage: Store and manage Platform data securely.
Analytics Providers: Help us understand Platform usage and improve services.
Verification Services: Verify identity, phone numbers, and email addresses.

All service providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures.

For Legal and Safety Reasons

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kweetee, our users, or the public.

Business Transfers

If Kweetee is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Account Information: Retained for the duration of your account plus a reasonable period thereafter (typically 7 years) for legal, tax, and audit purposes.
Transaction Records: Retained for a minimum of 7 years to comply with financial regulations and tax obligations.
Advertisement Data: Retained even after expiration for analytics, historical records, and direct searchability.
Audit Logs: Retained indefinitely (or as required by law) to maintain a complete and immutable record of financial and administrative actions.
Deleted Accounts: When you delete your account, we may retain certain information in anonymized or aggregated form, or as required by law, for fraud prevention, security, and legal compliance.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You may update or correct inaccurate or incomplete personal information through your profile settings.

Right to Erasure

You may request deletion of your personal information, subject to legal and contractual obligations.

Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances.

Right to Data Portability

You may request your personal information in a structured, machine-readable format.

Right to Object

You may object to processing based on legitimate interests, including direct marketing.

Cookie Preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or updating your preferences.

To exercise any of these rights, please contact us at privacy@kweetee.com. We will respond to your request within the timeframe required by applicable law.

Country-Specific Rights

Nigeria (NDPR): Nigerian users have rights under the Nigeria Data Protection Regulation, including the right to lodge complaints with the Nigeria Data Protection Commission.

EU/EEA (GDPR): If you are in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

Other Jurisdictions: Users in other countries may have additional rights under local data protection laws.

Data Security

We implement robust technical and organizational security measures to protect your personal information:

Encryption: Sensitive data is encrypted in transit (TLS/SSL) and at rest.
Password Security: Passwords are hashed using industry-standard algorithms. We never store passwords in plain text.
Two-Factor Authentication: Email OTP verification is required for new devices, withdrawals, password resets, and sensitive account changes.
Trusted Device Management: We track device fingerprints and browser identifiers to detect unauthorized access.
Access Controls: Role-based access control ensures that only authorized personnel can access sensitive data.
Audit Logging: All financial transactions, administrative actions, and security events are logged in immutable audit records.
Fraud Monitoring: Automated systems continuously monitor for suspicious login patterns, withdrawal behavior, referral abuse, and marketplace fraud.
Regular Security Reviews: We conduct periodic security assessments and vulnerability testing.

Security Notice: While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Kweetee:

Types of Cookies We Use

Essential Cookies: Necessary for the Platform to function properly (e.g., session management, authentication, security).
Functional Cookies: Enable enhanced functionality and personalization (e.g., language preferences, remembered settings).
Analytics Cookies: Help us understand how users interact with the Platform so we can improve it.
Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness.
Referral Tracking Cookies: Track referral relationships to ensure proper commission attribution.

Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the Platform.

Children's Privacy

Kweetee is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@kweetee.com.

International Data Transfers

Kweetee operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by relevant authorities.
Adequacy decisions where applicable.
Other legally recognized transfer mechanisms.

By using Kweetee, you consent to the transfer of your information to countries where our servers and service providers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will:

Post the updated Privacy Policy on this page with a revised "Last Updated" date.
Notify you via email or through the Platform if the changes are significant.
Obtain your consent where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.